Cancellation and Refund Policy

Cancelling a subscription

You may cancel a recurring Pro subscription at any time from the billing controls in your account. If self-service cancellation is unavailable, contact support using the details below. Submit the request before the renewal date shown in your account.

• Cancellation stops future renewals; it does not ordinarily reverse a completed charge.
• Paid access normally continues until the end of the current billing period.
• Deleting an account or stopping use does not itself cancel an active payment mandate.

Refund eligibility

You may request a refund within 7 calendar days of an initial paid subscription purchase. We also review requests for a duplicate charge, a charge made after a confirmed cancellation, or a prolonged service failure caused by TextTrace.

• Refunds are not normally provided for a change of mind after substantial use of paid features.
• Renewal charges are non-refundable once the new billing period has begun, except where required by law or where the renewal occurred after a confirmed cancellation.
• Promotional, discounted, partially used, and one-time credits are non-refundable unless applicable law requires otherwise.

How to request a refund

Email business@craftdigital.co.in with the account email, payment ID or receipt, payment date, amount, and reason for the request. Do not send full card or bank details. We normally acknowledge requests within 2 business days and may ask for information needed to verify the transaction.

Refund processing time

If approved, we initiate the refund to the original payment method within 5–7 business days. Your bank, card network, or payment provider may take an additional 5–10 business days to display the credit. Processing times beyond our initiation are controlled by those institutions.

Failed or pending payments

A failed or pending transaction may be automatically reversed by the payment provider. If an amount was debited but access was not activated, wait 24 hours and then contact us with the payment reference so we can investigate.

Contact

For refund and cancellation support, email business@craftdigital.co.in. This policy does not limit any non-waivable consumer right available under applicable law.